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Are you buzzing with ideas to improve our customers’ lives? One to turn vision into reality? As a Customer Operations trainee you are always on the lookout to create the perfect customer experience. Within this department, you can choose between two different tracks:
Customer Operations
You’ll analyze customer touchpoints and spot opportunities for improvement. For the customer and our employees. Always working with and for people, is what makes Customer Operations such a dynamic field. Think of implementing more sustainable means of transportation for our technicians. Optimizing our digital environment to boost customer self-service. Got another good idea? Pitch it to your team and make it reality.
Over 2.400 Customer Operations colleagues are the eyes and ears of our company. They know exactly what our customers need and are eager to help you execute any ideas that put the customer first.
Operational Management
In Operational Management, trainees work in one of the operational core teams, spread across different locations in the Netherlands. Streamlining processes, turning data into action plans and experiencing what it’s like to lead a team are all part of this role. You are result-oriented, bring people together easily and think outside the box, even under pressure.
This role requires a customer-focused and flexible mindset, with an interest in operational processes. You work 1-2 days per week on location (Groningen, Nijmegen, or Maastricht).
Simplification of the Mediabox set-up procedure, or streamlining interdepartmental workflows in case of defective smartphones with eSIM. There are all sorts of projects you might work on during your traineeship. In addition, you will face a challenge outside your own field of expertise. Meanwhile, you follow training modules from the development programme. And you can learn even more, thanks to the thousands of Unlimited Learning courses for you to choose from.
How will you shape your path? Every six months, you immerse yourself in two days of training about your personal and professional development. This is how you make your personal plan for the next six months. With your fellow trainees. At a beautiful location in nature. In addition, you will work in subgroups on intervision and receive one-on-one coaching.
To help you on your adventure, you will be assigned a Buddy, a Line Manager and a Project Manager. You will work together closely with other Trainees and if you get stuck, our Talent Manager will be on hand to help.
Our trainees, who came before you, talk about the out-of-comfort challenge, favourite assignments, the best thing about VodafoneZiggo and the most memorable moment of the traineeship.
Challenging projects, great colleagues and a whole lot of extras. From a first-class rail card to an annual bonus to discounts on our products and services.
Gross monthly salary of €3.625 based on a 40-hour working week, with growth potential.
Annual bonus based on overall company performance.
NS-Business Card of your choice. Travel first class for business and pleasure (at weekends too) for free.
20 holiday days per year. With the opportunity to buy extra days.
A phone with a Vodafone plan. For personal use, too.
Unlimited Learning: unlimited access to thousands of courses and workshops.
A permanent employment contract.
Win tickets to concerts at the Ziggo Dome, Ajax football matches and more.
VodafoneZiggo trainees. All different, each with a unique talent and background. Together, you will form a tight-knit community and experience great adventures. A boat trip through the Utrecht canals. An iftar dinner together. Playing Drag Queen Bingo. Or a trip to Vodafone Group in London. Young VodafoneZiggo, your own Disco Squad and our employee networks (Women Connected, Queers Connected, Intercultural Connected, Go Getters) arrange it all.
You’ll find that your fellow trainees all have:
Boundless curiosity. You want to learn something new every day.
Customer focus. You listen carefully, ask the right questions and place the customer at the heart of everything you do.
Organisational awareness. You all quickly understand the lines of communication and what’s going on in the company.
What do you want to do after your traineeship? Maybe you’re the perfect Process Improvement Specialist or Data Analyst. Or do you aspire a role as Service Delivery Manager? Or perhaps you've become attracted to a totally different discipline.
After your 18-month traineeship, it's your call. Leverage your network to decide the best next step to take. Your colleagues will be happy to offer advice over a coffee. Has a suitable position become available? Or will you create the perfect opportunity of your own?
You and your manager will spar about your future at VodafoneZiggo. A future in which you can continue to grow and develop, both on the job and through the thousands of courses available on our Unlimited Learning platform.
