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SMC Specialist (Fixed Access)

  • Tech & Data
  • hbo
  • 32-40 hours
  • €3.590 - €4.488 per month
  • +14,95 Benefit Budget

    A Benefit Budget of 14.95% (incl. holiday allowance) on top of your gross salary. Have it paid out, use it to buy extra holiday days or save it up for something nice - it's up to you.

  • Your recruiter: Sanne

Your job

As an Operations Specialist Fixed Access, you analyse and resolve incidents and structural issues involving CPE, Wi-Fi and XGS-PON. You monitor performance and trends, coordinate with teams and suppliers, and ensure reliable service delivery. You will also participate in a 24/7 on-call rotation.

Is this you?

Skills that will come in handy in this job.

You're analytically minded

Main or side issue? You see the difference at once. You get to the heart of matters with ease while maintaining an overall view.

You're in control

Objectives exist to be achieved; you make it happen. You make realistic plans, delegate responsibilities and maintain the broad view.

You communicate clearly

When you say something, you make sure others understand. Your words flow with clarity and precision, commanding the attention of your audience.

You always find a solution

You turn problems into possibilities. You investigate them thoroughly and have a knack for exposing possible causes.

You turn insights into action

Numbers and facts fuel your decisions. You are critical and make smart choices to turn insights into action.

You're customer focused

If the customer is happy, you're happy. You ask the right questions, listen carefully and keep going until the problem at hand has been resolved.

What we offer

You give your best every day, because it makes you happy – and because of these benefits. Based on a 40-hour working week, you can count on:

A salary that grows

A gross monthly salary between
€3.590 and €4.488, with personal growth potential and a collective salary increase of 2.8% in January 2027.

Flexible budget on top

A Benefit Budget of 14.95% (including 8% holiday allowance) comes on top of your gross salary. Have it paid out, buy extra days off or save it for later.

20 days off

You get 20 days off as standard. Want more? Buy extra days from your Benefit Budget.

Unlimited Learning

Training to boost your skills, a personal job coach, and thousands of free options to keep growing.

Vodafone mobile plan

You’ll receive a Vodafone subscription from us, and we’ll sponsor your new phone with €425. Every two years again.

NS-Business Card of your choice

An NS Business Card of your choice. Including first-class travel in your own time.

Discount on our brands

Discounts on many Vodafone, Ziggo, and hollandsnieuwe products. Plus extra fast service for any questions. For you, your friends, and your family.

Pension

A pension plan, with the option to save extra on top.

Annual bonus

An annual personal bonus, based on VodafoneZiggo's yearly results.

Parental leave

We will supplement your salary to 100% for the 9 weeks of parental leave in the first year after birth, up to the statutory maximum daily wage.

What you bring

You have experience in a technical operations environment and understand how access networks work. Your expertise is in CPE, Wi-Fi and/or XGS-PON. You analyse incidents and, in particular, problems thoroughly, stay calm under pressure and take ownership until a solution is delivered. You have experience with Incident, Problem and Performance Management, and know how to document and follow up findings clearly. You communicate easily with colleagues, suppliers and other stakeholders. You work proactively, with a customer-focused and results-driven mindset.

Job requirements

  • Experience in a technical operations or network management environment.
  • Strong knowledge of access networks.
  • Specialist knowledge of CPE, Wi-Fi and/or XGS-PON.
  • Experience with Incident Management and Problem Management.
  • Experience with Performance Management, KPIs and trend analysis.
  • Strong analytical skills and a structured way of working.
  • A proactive attitude and experience in creating action plans.
  • Strong verbal and written communication skills.
  • Ability to engage stakeholders in a confident and professional manner.
  • Willingness to participate in a 24/7 on-call rotation.

Feeling inspired? Apply now!

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Steps to your dream job

First response Read more First response You can expect a response to your application within 5 days.
Phone call Read more Phone call We will call you to make our initial acquaintance.
First interview (online) Read more First interview (online) Do we have a match? Meet your colleagues and ask them whatever you want to know.
Second interview Read more Second interview We want to get to know you even better.
Job offer Read more Job offer We will send you an employment proposition.
Contract offer Read more Contract offer Are you happy with the proposition? In that case, we will draw up your contract. Please return a signed copy.
Double-check Read more Double-check We check the official paperwork: your ID, certificates and other relevant details.
Start Read more Start You're starting your new job at VodafoneZiggo!
Do you have questions about this vacancy?
Sanne is there to help
With this vacancy, we are looking for a new VodafoneZiggo colleague ourselves. This is therefore not a call for recruitment agencies. See 6 similar jobs