You have experience in a technical operations environment and understand how access networks work. Your expertise is in CPE, Wi-Fi and/or XGS-PON. You analyse incidents and, in particular, problems thoroughly, stay calm under pressure and take ownership until a solution is delivered. You have experience with Incident, Problem and Performance Management, and know how to document and follow up findings clearly. You communicate easily with colleagues, suppliers and other stakeholders. You work proactively, with a customer-focused and results-driven mindset.
Job requirements
- Experience in a technical operations or network management environment.
- Strong knowledge of access networks.
- Specialist knowledge of CPE, Wi-Fi and/or XGS-PON.
- Experience with Incident Management and Problem Management.
- Experience with Performance Management, KPIs and trend analysis.
- Strong analytical skills and a structured way of working.
- A proactive attitude and experience in creating action plans.
- Strong verbal and written communication skills.
- Ability to engage stakeholders in a confident and professional manner.
- Willingness to participate in a 24/7 on-call rotation.