Your job

Are you ready to connect Technology, Operations and Business while driving continuous improvement in a complex telecom environment?As an End-to-End Operational Service Portfolio Owner within our IT Operations Business & Enterprise team, you'll take ownership of the operational performance and continuous improvement of our B2B services.You'll be the connecting link between Technology, Operations, Value Streams, vendors and business stakeholders. Your goal? Ensuring our services perform at their best, simplifying complexity and continuously improving the experience of our business customers.

Is this you?

Skills that will come in handy in this job.

You're analytically minded

Main or side issue? You see the difference at once. You get to the heart of matters with ease while maintaining an overall view.

You inspire action in others

You believe in your plans and have a natural ability to convince others; it must be your infectious enthusiasm.

You turn insights into action

Numbers and facts fuel your decisions. You are critical and make smart choices to turn insights into action.

You see the big picture

You're often three steps ahead of the rest and like to move fast. You see relationships in everything and come up with inventive solutions.

You thrive on success

You know what you want, how to find it and give it your all to get it. Struggling? You don't give up and step up your efforts.

You're customer focused

If the customer is happy, you're happy. You ask the right questions, listen carefully and keep going until the problem at hand has been resolved.

What we offer

You give your best every day, because it makes you happy – and because of these benefits. Based on a 40-hour working week, you can count on:

A salary that grows

A gross monthly salary between
€4.350 and €6.200, with personal growth potential and a collective salary increase of 2.8% in January 2027.

Flexible budget on top

A Benefit Budget of 14.95% (including 8% holiday allowance) comes on top of your gross salary. Have it paid out, buy extra days off or save it for later.

20 days off

You get 20 days off as standard. Want more? Buy extra days from your Benefit Budget.

Annual bonus

An annual personal bonus, based on VodafoneZiggo's yearly results.

Unlimited Learning

Training to boost your skills, a personal job coach, and thousands of free options to keep growing.

Vodafone mobile plan

You’ll receive a Vodafone subscription from us, and we’ll sponsor your new phone with €425. Every two years again.

NS-Business Card of your choice

An NS Business Card of your choice. Including first-class travel in your own time.

Discount on our brands

Discounts on many Vodafone, Ziggo, and hollandsnieuwe products. Plus extra fast service for any questions. For you, your friends, and your family.

Pension

A pension plan, with the option to save extra on top.

Parental leave

We will supplement your salary to 100% for the 9 weeks of parental leave in the first year after birth, up to the statutory maximum daily wage.

Even more perks

Each year, you get a budget for your health insurance, gym membership, or childcare. And if you make your home more sustainable, you’ll receive even more.

Corporate permanent contract

A permanent contract from day one.

What you bring

In this role, you will:

Monitor and analyze service performance, translating data and insights into actionable improvements.
Develop and manage the continuous improvement roadmap, aligning priorities and coordinating backlogs with internal and external stakeholders.
Define, align and monitor service KPIs and OKRs to drive operational excellence.
Prioritize technical improvements and technical debt together with Tech Units, vendors and business stakeholders.
Drive standardization and simplification of our IT landscape, ensuring operational requirements are considered in new initiatives.
Proactively engage stakeholders to identify opportunities to improve service quality and customer experience.
Remove operational obstacles, facilitate decision-making and ensure improvements are successfully implemented.

You'll have the opportunity to make a real impact on the reliability, efficiency and future development of our B2B services.

What you bring

You're a proactive and results-driven professional who combines strong technical expertise with the ability to connect people, challenge existing processes and turn complex challenges into practical solutions.

You understand how to navigate a complex organization, balance different stakeholder interests and create momentum for continuous improvement.

What we're looking for:

HBO or university-level education, preferably in a technical field.
At least 5 years of experience in a technical or operational role within the telecom or ICT industry.
Strong technical understanding of ICT infrastructure, IT operations and/or mobile telecommunications.
Proven experience in coordinating complex initiatives involving multidisciplinary teams, vendors and business stakeholders.
Strong analytical skills, with the ability to translate operational data, KPIs and insights into improvement opportunities.
Excellent stakeholder management and communication skills, combined with organizational awareness and influencing skills.
A structured, proactive and results-oriented approach, with a strong focus on continuous improvement and customer experience.
Comfortable working in an environment where services operate 24/7.
Excellent verbal and written communication skills in both Dutch and English.
Knowledge of VodafoneZiggo's organization and technology landscape is an advantage.