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Manager Access Backoffice

  • Digital & Technology
  • hbo-wo
  • 32-40 hours
  • €5.550 - €6.900 per month
  • +14,95 Benefit Budget

    A Benefit Budget of 14.95% (incl. holiday allowance) on top of your gross salary. Have it paid out, use it to buy extra holiday days or save it up for something nice - it's up to you.

  • Your recruiter: Sanne

Your job

As Manager Operations Backoffice Access, you lead the Access team and optimize operational processes for maximum efficiency, service quality, and customer satisfaction. You work closely with internal teams and external partners, ensuring issues are resolved quickly.

Is this you?

Skills that will come in handy in this job.

You're analytically minded

Main or side issue? You see the difference at once. You get to the heart of matters with ease while maintaining an overall view.

You inspire action in others

You believe in your plans and have a natural ability to convince others; it must be your infectious enthusiasm.

You always find a solution

You turn problems into possibilities. You investigate them thoroughly and have a knack for exposing possible causes.

You communicate clearly

When you say something, you make sure others understand. Your words flow with clarity and precision, commanding the attention of your audience.

You're in control

Objectives exist to be achieved; you make it happen. You make realistic plans, delegate responsibilities and maintain the broad view.

You're customer focused

If the customer is happy, you're happy. You ask the right questions, listen carefully and keep going until the problem at hand has been resolved.

What we offer

You give your best every day, because it makes you happy – and because of these benefits. Based on a 40-hour working week, you can count on:

A salary that grows

A gross monthly salary between
€5.550 and €6.900, with personal growth potential and a collective salary increase of 2.8% in January 2027.

Flexible budget on top

A Benefit Budget of 14.95% (including 8% holiday allowance) comes on top of your gross salary. Have it paid out, buy extra days off or save it for later.

20 days off

You get 20 days off as standard. Want more? Buy extra days from your Benefit Budget.

Your own public holidays

Swap your leave on Ascension Day and Whit Monday for days that are special to you.

Unlimited Learning

Training to boost your skills, a personal job coach, and thousands of free options to keep growing.

Vodafone mobile plan

You’ll receive a Vodafone subscription from us, and we’ll sponsor your new phone with €425. Every two years again.

NS-Business Card of your choice

An NS Business Card of your choice. Including first-class travel in your own time.

Pension

A pension plan, with the option to save extra on top.

Annual bonus

An annual personal bonus, based on VodafoneZiggo's yearly results.

Parental leave

We will supplement your salary to 100% for the 9 weeks of parental leave in the first year after birth, up to the statutory maximum daily wage.

What you bring

You have experience in leading back-office teams in a complex, fast-changing environment. You are an inspiring leader with an analytical and solution-oriented approach. You excel in communication and stakeholder management, always putting the customer first. You remain calm under pressure and bring out the best in your team, also outside office hours if needed.

Job requirements :

  • Bachelor’s or master’s degree in Operations Management or similar
  • Experience managing back-office teams
  • Experience with 24/7 back-office processes
  • Experience in telecom/IT is a plus
  • Strong leadership and coaching skills
  • Excellent problem-solving abilities
  • Strong communication and stakeholder management skills
  • Customer-focused, results-driven, and resilient under pressure

Feeling inspired? Apply now!

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Steps to your dream job

First response Read more First response You can expect a response to your application within 5 days.
Phone call Read more Phone call We will call you to make our initial acquaintance.
First interview (online) Read more First interview (online) Do we have a match? Meet your colleagues and ask them whatever you want to know.
Second interview Read more Second interview We want to get to know you even better.
Job offer Read more Job offer We will send you an employment proposition.
Contract offer Read more Contract offer Are you happy with the proposition? In that case, we will draw up your contract. Please return a signed copy.
Double-check Read more Double-check We check the official paperwork: your ID, certificates and other relevant details.
Start Read more Start You're starting your new job at VodafoneZiggo!
Do you have questions about this vacancy?
Sanne is there to help
With this vacancy, we are looking for a new VodafoneZiggo colleague ourselves. This is therefore not a call for recruitment agencies. See 0 similar jobs