Digital & Technology
hbo
32-40 hours

Amsterdam , Utrecht
€3.590 - €4.488 per month
+14,95 Benefit Budget

A Benefit Budget of 14.95% (incl. holiday allowance) on top of your gross salary. Have it paid out, use it to buy extra holiday days or save it up for something nice - it's up to you.
Your recruiter: Sanne

Is this you?

Skills that will come in handy in this job.

You're analytically minded

Main or side issue? You see the difference at once. You get to the heart of matters with ease while maintaining an overall view.

You're in control

Objectives exist to be achieved; you make it happen. You make realistic plans, delegate responsibilities and maintain the broad view.

You're part of the team

You're a sociable person and go out of your way to help your colleagues, even if it means setting your own interests aside.

You always find a solution

You turn problems into possibilities. You investigate them thoroughly and have a knack for exposing possible causes.

You communicate clearly

When you say something, you make sure others understand. Your words flow with clarity and precision, commanding the attention of your audience.

You turn insights into action

Numbers and facts fuel your decisions. You are critical and make smart choices to turn insights into action.

What we offer

You give your best every day, because it makes you happy – and because of these benefits. Based on a 40-hour working week, you can count on:

A salary that grows

A gross monthly salary between
€3.590 and €4.488, with personal growth potential and a collective salary increase of 2.8% in January 2027.

Flexible budget on top

A Benefit Budget of 14.95% (including 8% holiday allowance) comes on top of your gross salary. Have it paid out, buy extra days off or save it for later.

20 days off

You get 20 days off as standard. Want more? Buy extra days from your Benefit Budget.

Unlimited Learning

Training to boost your skills, a personal job coach, and thousands of free options to keep growing.

Vodafone mobile plan

You’ll receive a Vodafone subscription from us, and we’ll sponsor your new phone with €425. Every two years again.

NS-Business Card of your choice

An NS Business Card of your choice. Including first-class travel in your own time.

Your own public holidays

Swap your leave on Ascension Day and Whit Monday for days that are special to you.

Annual bonus

An annual personal bonus, based on VodafoneZiggo's yearly results.

Discount on our brands

Discounts on many Vodafone, Ziggo, and hollandsnieuwe products. Plus extra fast service for any questions. For you, your friends, and your family.

What you bring

You have experience with monitoring, log analysis and interpreting data to assess performance and customer impact. You recognise trends, investigate the root causes of incidents and translate insights into concrete improvement actions. You work accurately, analytically and independently, and remain effective under time pressure. You communicate clearly and enjoy working with incident managers and technical teams. You are familiar with a dynamic operational environment where things can change quickly, and you are flexible in your working hours. Participation in an on-call rota may be part of the role.

Requirements :

You have experience in an operational, technical or service management environment, for example in monitoring, incident analysis or service improvement.
You enjoy working with data and can translate insights into clear conclusions and improvement actions.
You can structure technical issues and identify patterns, relationships and anomalies in data.
You have an affinity with video services, technology and customer experience.
You are familiar with terms such as DVB-C, MPEG-4, CDN, HEVC and OTT, or are motivated to develop your knowledge in these areas.
Experience with monitoring, log analysis and video-quality monitoring tools, such as Grafana, Elasticsearch, Kibana and Conviva, is an advantage.
Experience with queries, dashboards or ad hoc data analysis is an advantage.
You communicate clearly and collaborate effectively with both technical and non-technical stakeholders.