Vacature detail Technical CVM Specialist

Locatie: Utrecht
Ervaring: Professional
Vakgebieden: Technology, Marketing
Dienstverband: Fulltime
Sluitingsdatum: Doorlopend

VodafoneZiggo wants to lead the way in Meaningful Customer Dialogues: you manage the technology.

This is how you help our customers
VodafoneZiggo wants to lead the way in Meaningful Customer Dialogues, with always spot-on communication for any specific customer at any specific time, consistent across all channels: in the store, on the website, over the phone and in the app. This is being achieved via our VodafoneZiggo GURU project, which includes implementation of a data-driven central decisioning tool, with a strong artificial intelligence component. State of the art marketing technology focused on putting the customer first in all of our sales channels and activities.

We are looking for talented people to strengthen the technical GURU team. You will join the Capabilities & Projects team, part of Customer Value Management, and collaborate with several other disciplines in an agile project structure. You will evaluate business requirements, translate them into functional and technical specifications, weigh alternative technical options, and work with other teams, including IT and BI, as well as with suppliers such as Pega, in order to design, build, test and implement relevant solutions. If technical issues arise, you and your colleagues will analyze the cause: is it the data, the connections or the logic? When you find out, you will contribute to the solution. Fix and improve and you keep learning along the way. Step by step, you and your colleagues will achieve Meaningful Customer Dialogues.

This is how you do it

  • As Technical CVM Specialist, you contribute to different stages of CVM projects, mainly in the GURU program, e.g. by writing technical requirements, designing, implementing and validating systems.
  • You analyze and clarify requirements with input from business stakeholders, project managers, IT specialists and suppliers.
  • You discuss with colleagues within Vodafone Group and other Vodafone country organizations and find out what choices they made. And why. And with suppliers and partners to ascertain what they can offer.
  • You document technical and functional requirements. You investigate and evaluate alternatives, whether in-house or from suppliers, and take aspects such as security, quality standards, privacy, etc. into consideration.
  • You participate in GURU projects to design, develop and implement new functionality.
  • You analyze and solve incidents and issues that occur in the databases and systems we use, such as Pega, IBM Campaign (Unica), Watson Campaign Automation, etc.

You will join
The Capabilities & Projects team within B2C Customer Value Management (CVM) consists of 9 professionals, who initiate and manage innovative projects in the field of Marketing Automation. Project Managers and Technical Specialists help each other to complete projects, together with other teams within CVM, with support from Business Intelligence, Advanced Analytics, Digital and IT. You will take your own initiative and responsibility, but you will also receive training, coaching and support from your manager and the technical specialists in the team. You can expect a challenging, open, and enjoyable work environment, in line with our company values Open-Up, Team-up and Step-up. This is what we expect in return from you, too.

We are
VodafoneZiggo is a powerful combination of two leading Dutch organizations. We joined forces in January 2017 and together we further increased our success in the Netherlands. As a communications provider, we offer our customers the best in entertainment, mobile and fixed-line phone service and internet. Our products and services inspire people, businesses and society to connect. Whether on the road, at home or at work. We are over 8,000 employees strong, brimming with energy and socially engaged. Proud of what we accomplish and of the people that make it possible, providing room for everybody to develop and take advantage of opportunities.

You have it

  • Bachelor’s or HBO degree in IT or a related discipline
  • Database skills such as Oracle, SQL Server and/or Teradata
  • Programming skills in several languages, such as SQL, Shell Scripting / UNIX and/or Python.
  • At least 2 years of work experience in IT or software development.
  • Team player mentality and good communication skills, both verbal and written
  • Analytical and systematic approach, self-reliant and persevering
  • Driven to optimize and automate technical processes.
  • Experience with Pega and/or AWS Cloud solutions is an advantage.
  • Experience in the Telco industry and/or Marketing is also an advantage.

You deserve it

  • Up-to-date technology in a challenging business environment.
  • Enthusiastic team of professionals, job satisfaction and coaching.
  • A beautiful office in the Netherlands, above Hoog Catharijne, across from Utrecht CS.
  • An ambitious employer, we want the best for you and your colleagues
  • A good salary, perfectly attuned to your background.
  • Financial benefits, with good vacation, retirement and other benefits.
  • Opportunity to learn and specialize, with growth potential.

You’ll do it
Are you in? Are you the Technical CVM Specialist who will contribute to our Meaningful Customer Dialogues? Click on the apply button to get in touch.

Questions? Saskia Schmidt will be happy to answer them;

This job posting is open to all who wish to join the VodafoneZiggo team.
No sales calls please

Saskia Schmidt

Recruiter SI&I


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