Vacature detail Team Leader Process Design & Improvement

Locatie: Utrecht
Ervaring: Professional
Vakgebied: Analytics & Intelligence
Dienstverband: Fulltime
Sluitingsdatum: Doorlopend

Building the high performing design team.

This is what you do
As Team Leader Process Design & Improvement you have the daily supervision over a team of (junior) process designers who support all business process design activities for business projects and key customer experiences.

You establish and drive executing designs for process improvements of customer facing or impacting processes by focusing on continuity and optimizing of the business processes. Both from a customer perspective (Customer Excellence) as well as from a Business Perspective (Operational Excellence).

This is how you do it
As Team Leader Process Design & Improvement you act on the dividing line of content specialism and people management. You have a good eye for individual needs and motivations of employees, but also for the team and business needs. You know how to create a safe environment where communication is open and where feedback can be given constructively.

You know how to let people grow in their role and make sure all process design deliverables are above expectations.

Key accountabilities and decision ownership

  • Accountable for daily steering of the team of (junior) process designers in order to support all required business process management activities for business projects and key customer experience improvements
  • Responsible for identifying and improving performance of customer facing and customer impacting processes
  • Responsible for professionalizing the team and coaching individual team members,
  • Responsible for Demand Management i.r.t. the Process Management team
  • Accountable for guiding the CEP demand manager on processes

You strengthen
The Process Design Team is part of Customer Experience & Processes (CEP) within Customer Operations (COPS). The team consists of 2 Team Leads (heading 2 teams of (junior) Process Designers) and 8 Business Process Architects directly reporting into the manager Process Design, Theo Toussaint (

The team is very dynamic and operates in the center of a continuously changing and demanding environment of key areas of VodafoneZiggo’s customer interaction and experience.

Who we are
VodafoneZiggo is the result of two strong Dutch companies joining forces. Since January 2017 we have formed a powerful combination in the Netherlands. As a communication provider, we offer our clients the best in entertainment, mobile telephony, fixed-line telephony, and internet. Our products and services inspire people, companies and society to come into contact with each other–whether they are on the road, at home or in the workplace.

With over 8,000 employees, we are an ambitious, dynamic, and socially committed enterprise. Proud of our achievements and of the people we work with, we offer all our staff abundant opportunity for personal development.

You’ve got what it takes
As Team Leader Process Design & Improvement you know how to build bridges between worlds of different interests (customers, processes, business, products & services and technology & systems).

For this vacancy Team Leader Process Design & Improvement at VodafoneZiggo we expect you to have certain core competencies, knowledge and experience:

  • Excellent people manager in growing a high performing team
  • Outstanding analytical skills and hungry for understanding the quintessence of processes
  • Strong performance in cross-functional and multi-disciplinary teams
  • Experienced in stakeholder management at senior management level
  • Strong and consistent customer focus balanced with operational needs and possibilities

Besides that, you need to have the technical and professional qualifications:

  • Experienced and at pace with the latest methodology's in Process Design and in Business Process Modelling
  • Background with 1-3 years of relevant line management experience

You deserve it

  • an ambitious employer. We want the best for you and your colleagues
  • a good salary. Perfectly in line with your background
  • financial benefits. These include special agreements concerning annual leave, pension and other employee-friendly schemes
  • potential for growth. We offer full opportunities for growth. It’s up to you to take advantage of them

You do it
Are you in to become our Team Leader Process Design & Improvement, building the high performing design team? Now click on the application button and reply.

Any questions? Just call Freek Kranendonk (recruiter) at: 0641816591 or send a message: 

This job vacancy is part of our search for a new VodafoneZiggo colleague.
It is NOT to be used for purposes of acquisition.

Freek Kranendonk

Recruiter COPS


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