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Vacature Sr Manager Operational Readiness & Chain Management

Locatie: Zie wervingstekst
Ervaring: Professional
Vakgebied: Technology
Dienstverband: Fulltime
Sluitingsdatum: Apr 4, 2021


Enjoyment and progress with every connection

The world is becoming more and more connected. Connectivity and communications are the pillars of our society and economy. But connectivity goes much further than smart connections between networks, or the technology we use to make contact. In the end, people’s lives are about feeling connected. To each other, to loved ones, friends and family. To the things that are most important to them, so they can fully enjoy everything the world has to offer, and people, business and society can progress.

As VodafoneZiggo, we make valuable connections and that is why the mission of VodafoneZiggo is: Enjoyment and progress with every connection. We aim to stimulate a positive change in society. Build bridges. Help address the problems people facing today. Moreover, to use the power of technology to make a difference.

 Enjoy the challenge

Being the Sr Manager Operational Readiness and Operations Service Chain Management is taking on a crucial role in supporting the Director Technology Operations into assuring the operational Operations of the Fixed, Mobile and IT services of VodafoneZiggo. You manage, on behalf of the Technology Operations team, the relationships with business stakeholders of the services, including adopting new services. You are on behalf of the Director Technology Operations accountable for the maintenance contract and managing the budgets. In addition, this role provides you line management responsibilities: you are managing a team of high caliber individuals, each responsible for the life cycle performance and the E2E chain of our Fixed, Mobile and IT service. As their leader, you will motivate the team, foster an inclusive work environment and will coach, guide and develop teams ‘growth.

Overall, this role provides you a combination of strategic work, managerial responsibilities and operational accountability for VodafoneZiggo’s operational readiness.

This is what you do

  • Manage the relationship with business stakeholders /service owners;
  • Manage the performance of the service chain;
  • Create visibility of the performance of whole Technology Operations Department;
  • You are the guard of Operations: projects & requirements;
  • You manage the relationship and cooperation with service owners in engineering departments;
  • You are reporting on Network and Service Performance, analysis and initiating improvement actions;
  • You managing the controls on the Opex spend.

Team Up

In this role you will be part of the Technology Operations team, which exist of 270 technology colleagues whit a high ambition to bring and create the best and smartest technology for our products and services. You will have around 20 direct reports and will report directly in the Director Technology Operations.

As the team is located in Amsterdam and Maastricht, this role could be seated in one of our two offices. Travelling and visiting both offices is necessary to perform the role at his best.

Got what it takes

For this role you will have:

    • A Master degree and at least 5+ years’ experience in service development or operations gained in a Telecom or ICT environment;
    • Strong technical knowledge in ICT and mobile and/or fixed telecommunications and their industry;
    • Strong analytical skills and a strong desire to deliver results;
    • Leadership experience with direct reports in which you created an environment for continuous feedback and learning and owned the Personal Development-cycle for team members. You perform through people;
    • A customer first focus; understanding the value of profitable and future customers
    • Resiliency: you take personal responsibility;
    • The ability to perform in a changing environment; you evaluate, lead and adapt to change and shifting demands in different situations
    • Stakeholder management has no secrets to you: you can exert influence without formal authority across the business.

Enjoy the Benefits

Based on a 40-hour working week at VodafoneZiggo, you can count on:

  • Competitive salary and bonus scheme;
  • 20 days of paid leave;
  • On top of your base salary you’ll receive a monthly flexible budget of 14,95% of your gross salary. Within this budget is included 8% holiday allowance and the possibility to purchase extra days off annually or directly receive the amount each month – it’s up to you!
  • Plus a free disposable monthly mobility budget of EUR 800.- gross;
  • Unlimited Learning! Learning is fundamental to our culture. Through an extensive set of tools to drive your career, we are transforming the industry. The VodafoneZiggo menu has thousands of educational choices, providing you the chance to learn every day, acquire new skills and perspectives - an all you can learn experience!
  • A voucher for a smartphone, and a Vodafone subscription to go with it. And yes, you can use it for personal calls as well;
  • Discounts on Vodafone and Ziggo products and services;
  • A worry-free pension plan that also allows you to save extra;
  • An NS-Business Card tailored to your personal travel habits. Including a 1st class option, that you can even use for personal trips;
  • Flexibility: work where and when you perform your best;
  • We value social impact. You can participate in social initiatives during work hours and increase your positive contribution. An example? By joining our Online Master’s program, you can teach children how to navigate the digital world safely and responsibly;
  • Setbacks in your personal life? We offer excellent (financial) arrangements to minimize the impact of adversity. For example when you are unable to work;
  • Substantial discounts on health insurance, sports memberships, childcare and (much) more.

Why should you join VodafoneZiggo?

VodafoneZiggo makes valuable connections and brings enjoyment to people. We are the driving force of Dutch digitalization and are the builder of the infrastructure that comes with it. We are an important player investing in the digital future to empower people and society. We use the power of technology to help people and make society stronger. To do so, we share three values: Open Up, Team Up and Step Up. These represent thinking positively, listening to and learning from each other, with a focus on collaboration, plus a penchant for thinking and acting out of the box. To get a feel who and what it is like working for VodafoneZiggo at a personal level, visit our career website where you can read and see stories from our employees.

Let’s connect

If you are interested, please submit your application via our career website. Questions? Call or app Meriam van Wijk (+31611461891) or email: You’ll have all the answers soon!

How does our recruitment process looks?

Once your application has been received, it is time to do our homework and we will let you know as soon as possible if we’d like to meet.* An assessment is part of the selection process. The recruiter will guide you through this exciting jouney!

Nailed it? Congratulations, we’ll make you a job offer and hope you accept it! There will be some final paperwork to settle your start and onboarding program. We look forward to welcoming you to the team!


Note: A pre-employment screening is part of the hiring process

 * To help prevent the spread of COVID-19, we are adjusting our recruiting process in line with our company measures. Your first meeting is online and as your application progresses, you may be asked to use digital tools to connect with us during your recruitment journey. Check this page to learn about our full range of measures and procedures


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