Vacature detail Service Manager VGE

Locatie: Vanuit huis
Ervaring: Professional
Vakgebied: Enterprise Sales
Dienstverband: Fulltime
Sluitingsdatum: Doorlopend

Achieve your ambitions. A world leading total communications company with operations in 100 countries is recruiting for National Service Managers within Commercial and Service Management in Group Operations, where you will be taking a pivotal position at the heart of managing the service relationship with Vodafone’s Enterprise Customers.

Your skill in business to business relationship building and service management, combined with your knowledge of business communication technologies, will play a pivotal role in the growth of Vodafone Group Enterprise. You will have the opportunity to manage the service relationship of key named accounts to nurture and grow a client-base from the world’s largest multinational businesses.

Your results-orientated approach will be supported by a collaborative environment where you can learn from seasoned telecommunications executives, benefit from world-class training and have the chance to build a successful, long-term career at a leading global brand.

What you do for our customers
Responsible for maintaining, and evolving, the service relationships with key named Vodafone customers, and are accountable for proactively driving improvement and development of the service and ensuring contractual obligations are met.

Establishing a strong working relationship with named Customers to understand our Customers’ strategy and business model, evaluating these requirements against Vodafone’s Service Proposition and translating that into Vodafone accountabilities based on Vodafone’s Sell, Build & Run operating model.

You will maintain key relationships into all functional teams within Vodafone to deliver an exemplary service experience and seek to deliver continuous improvement at every opportunity to improve the overall account-level experience in pursuit of efficiency, quality and margin improvement.

What you are going to do

  • Articulate the Vodafone Service Proposition and build customer confidence and work cohesively with Sales and Account Management teams
  • Provides support to the Global Service Manager in developing global proposal’s incorporating all local service elements
  • Provide technology customer specific service performance and monitor performance during service implementation
  • Measure and monitor service performance, including SLA measures, and ensure service reports are produced and delivered within agreed timescales
  • Implement best practice, for both the customer and Vodafone, locally and share globally
  • Own and drive global initiatives, locally
  • Identifies opportunities for revenue growth - translates customer needs into solutions that enables both the customer and Vodafone profitability

What we expect from you

  • Customer obsessed, demonstrates a deep insight into their way of thinking
  • Articulates the customers’ perspective in easy-to-understand ways bringing a unified understanding to colleagues
  • Constructively challenges the status quo with a focus on customers and profitability
  • Drives improvements to business processes with a can-do attitude when working in a demanding and challenging environment
  • Able to design and implement new processes/procedures whilst having the ability to identify new opportunities

Our mentality
We believe in our people and the way we work. This enables us to be successful. That is why we are always looking for people who are curious, and more importantly that are open to change and the world around them. But we expect more from you, we give you the freedom to manage your work in such a way that you can combine your work and private live optimally. That is why it is important that you can manage yourself to perform. To provide our customers with the best possible experience you also need to be able to work with different teams and areas of expertise. We give nothing for free, we provide a lot of opportunities, but you yourself a responsible for taking or created these opportunities. Curious if you are a fit with us? Then take our mentality test;

Are you interested in this role or do you want to know more?

If you are interested in this function you can apply online. If you want to know more about this function, feel free to contact me (Freek Mutsaers) via +316 54671579.

What we offer you

  • A good salary and a bonus scheme.
  • A lease car.
  • We pay your full pension and a substantial part of your health insurance if you take part in our collective insurance.
  • A mobile phone with a free subscription.
  • The flexibility to combine your work and private live optimally for you.
  • 30 days of leave per year based on a 40-hour workweek.
  • An open and informal company culture and a team of enthusiastic colleagues.
  • Plenty of opportunities to grow and to develop yourself.

About Vodafone

Tim van Rijk

Recruiter COPS


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