Vacature detail Project Owner | Omnichannel Customer Capabilities

Locatie: Utrecht
Ervaring: Professional
Vakgebied: Customer Experience & Digital
Dienstverband: Fulltime
Sluitingsdatum: Doorlopend

This is what you do
Omni channel capability management converts requirements of COPS, CXP, P&S, Consumer Marketing into capabilities based on prior agreed Omni-channel roadmap.  In this role you will be responsible  for the project management of named projects reporting progress in a timely and structured fashion (time, material/budget).   You will also focus on Plan & Build (tactical) and seamless handover to the run / operational departments].

The Omni-Channel Customer Capability (OCC) department is a young team and part of  Omni-Channel Service Management (OSM) within Commercial Operations (COPS). The team consists of 14 persons focusing on  3 core deliverables, namely Chain Management; Capability Management & Capability Project & Release Management. (PMO). OCC drives and supports the realization of optimal Customer capabilities  and interactions through analysis, design and improvements of customer facing and/or impacting Omni-Channel systems  and touchpoints.

This is how you do it

  • Responsible for the demand management of all companywide initiatives, leading to Omni channel initiatives/projects
  • Responsible to drive and speed up quality driven value changes for customers
  • Responsible for maximizing the value of the work delivered by the Development Team
  • Managing and delivering E2E changes, in alignment with key stakeholders, Omni channel capability management; converting  requirements into capabilities based on an prior agreed roadmap. 
  • Project management of named projects reporting progress in a timely and structured fashion  (time, material/budget).  
  • Change and Incident Management; making sure changes are picked up/prioritised and handled
  • Focus on Plan & Build (tactical) and seamless handover to the run / operational departments.

You strengthen
We are a fast, flexible and dynamic team that is always prepared to react to changing environments and to do everything in our power to ensure best possible results. We are creative and passionate about new ideas, driving and wanting to keep innovating and raising the bar for ourselves and for our customers. We operate in a very open environment, open to receive and provide honest feedback and always committed to continuous improvement. We believe that it is crucial to support our customers throughout the complete enhancement process, and are always available to give our support.

The successful candidate will be part of the Customer Capability & Incident team managed by Simon Farrugia.

Who we are
VodafoneZiggo is the result of two strong Dutch companies joining forces. Since January 2017 we have formed a powerful combination in the Netherlands. As a communication provider, we offer our clients the best in entertainment, mobile telephony, fixed-line telephony, and internet. Our products and services inspire people, companies and society to come into contact with each other–whether they are on the road, at home or in the workplace.

With over 8,000 employees, we are an ambitious, dynamic, and socially committed enterprise. Proud of our achievements and of the people we work with, we offer all our staff abundant opportunity for personal development.

You’ve got what it takes
For this vacancy of Capability Manager at VodafoneZiggo, you also have:

  • HBO education, e.g. in Business Administration
  • AGILE Mindset with prior experience working in an AGILE environment as Product Owner
  • Proficiency negotiating through stakeholder issues and resolving problems at the program and/or organizational level Experience in working in cross-functional teams
  • In-depth knowledge of UNIFY 
  • Proficiency leveraging key performance metrics and data to provide insights and facilitate Product Owners abilities to make strategic business recommendations
  • Excellent stakeholder management skills
  • Good experience in delivery with Agile methodologies in enterprise environments
  • Track record in delivery Omni-Channel strategy
  • Familiar with and have hands-on experience of Agile scaling methods

You deserve it

  • an ambitious employer. We want the best for you and your colleagues
  • a good salary. Perfectly in line with your background
  • financial benefits. These include special agreements concerning annual leave, pension and other employee-friendly schemes
  • potential for growth. We offer full opportunities for growth. It’s up to you to take advantage of them

You do it
Are you in? Now click on the application button and reply.

Any questions? Just sent a message to Floor van der Lande (recruiter) at:

This job vacancy is part of our search for a new VodafoneZiggo colleague.
It is NOT to be used for purposes of acquisition.

Floor van der Lande
Floor van der Lande



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