Vacature detail Process Designer

Locatie: Utrecht
Ervaring: Professional
Vakgebied: Corporate Staff
Dienstverband: Fulltime
Sluitingsdatum: Doorlopend

Turning every process change into a process and customer experience improvement

This is what you do

As Process Designer you are responsible for realization of high level process designs in key areas of VodafoneZiggo products and services.

You establish and drive process improvements of customer facing or impacting processes by focusing on continuity and optimizing of the business processes. Both from a customer perspective (Customer Excellence) as well as from a Business Perspective (Operational Excellence).

This is how you do it

As Process Designer you participate in business projects and improvements and are responsible for creating the solution design (from business process point of view).

You work closely with our business partners within and outside commercial operations (sales and service channels, the business units, technology and suppliers) and support in gathering and clarifying companywide solution requirements.

You work closely together with project principles, project manager and specialists from the Customer Experience & Processes team. Your focus is on the quality of project deliverables on the one hand, and improving our existing business processes on the other hand.

Key accountabilities and decision ownership

  • Accountable for creating the cross functional high level business process design within business projects and delivering key customer experience improvements
  • Responsible for delivering the E2E high level process design for the entire customer journey within business projects and delivering optimal customer interactions
  • Responsible for identifying, assessing, initiating, planning and delivering process improvements in order to improve the performance of customer facing and impacting processes
  • Execute process registration/administration in Signavio


You strengthen
The Process Design & Improvement team is a team of 9 (junior) Process Designers, led by a Teamlead. It is part of the Process Design Team within Customer Experience & Processes (CEP), Customer Operations (COPS). The department consists of 2 Team Leads (heading 2 teams of 9 (junior) Process Designers) and 8 Business Process Architects directly reporting into the manager Process Design, Theo Toussaint

The team is very dynamic and operates in the center of a continuously changing and demanding environment of key areas of VodafoneZiggo’s customer interaction and experience.


Who we are
VodafoneZiggo is the result of two strong Dutch companies joining forces. Since January 2017 we have formed a powerful combination in the Netherlands. As a communication provider, we offer our clients the best in entertainment, mobile telephony, fixed-line telephony, and internet. Our products and services inspire people, companies and society to come into contact with each other–whether they are on the road, at home or in the workplace.

With over 8,000 employees, we are an ambitious, dynamic, and socially committed enterprise. Proud of our achievements and of the people we work with, we offer all our staff abundant opportunity for personal development.

You’ve got what it takes
As Process Designer you know how to build bridges between worlds of different interests (customers, processes, business, products & services and technology & systems).

For this vacancy Process Designer at VodafoneZiggo we expect you to have certain core competencies, knowledge and experience:

  • Excellent knowledge and understanding of the Dutch Telecom/IT industry
  • Outstanding analytical skills and hungry for understanding the quintessence of processes
  • Strong performance in cross-functional and multi-disciplinary teams
  • Experienced in stakeholder management at senior management level
  • Strong and consistent customer focus balanced with operational needs and possibilities
  • Besides that, you need to have the technical and professional qualifications:
  • Bachelor or master degree in Business Process Management, Business Administration (Bedrijfskunde), Information Management or related study
  • Background with 3-5 years of relevant work experience within the BPM area


You deserve it

  • an ambitious employer. We want the best for you and your colleagues
  • a good salary. Perfectly in line with your background
  • financial benefits. These include special agreements concerning annual leave, pension and other employee-friendly schemes
  • potential for growth. We offer full opportunities for growth. It’s up to you to take advantage of them


You do it
Are you in to become our Process Designer, turning every process change into a process and customer experience improvement? Now click on the application button and reply.

Any questions? Just call Freek Kranendonk at 0641816591 or send us a message: freek.kranendonk@vodafoneziggo.com

This job vacancy is part of our search for a new VodafoneZiggo colleague. It is NOT to be used for purposes of acquisition.

Freek Kranendonk

Recruiter COPS

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