Vacature detail IT Service Management Engineer

Locatie: Maastricht
Ervaring: Professional
Vakgebied: Technology
Dienstverband: Fulltime
Sluitingsdatum: Doorlopend

Limiting the inconvenience of disruptions to a minimum for our customers is your challenge.

This is what you do
As IT Service Management Engineer you will have a coordinating role within the IT operations for both team members and services & tools. You show a leading, proactive role within the team by suggesting, troubleshooting, initiating and pro-actively implementing ideas to improve operations (e.g. tooling improvements) and act as a team member who can advise and discuss on troubleshooting and analyzing.

Furthermore you will setup and coordinate multi-disciplinary troubleshooting and problem solving (emergency) meetings, act as day IT-Escalation Manager during office hours and participate in callout schedule in the area of your expertise (IT).

This is how you do it

  • Analyzing and troubleshooting incidents based on the available data; customer complaints or tooling.
  • Coordinate multi-disciplinary incident solving (emergency) meetings and secure the progress.
  • Report progress of the incidents towards all stakeholders (including management) and escalate where necessary.
  • Drive tooling, Service Management processes (both in- and outside the department) and team improvements.
  • Share and discuss knowledge and information with the team/department and other stakeholders.
  • Act as a KPI reporting owner in case of service deterioration, provide analysis to stakeholders and business
  • 24*7 on call on a regular (one week every 4 weeks) basis for the services in the area of your expertise (IT)
  • Active participation in HLD sessions to define your departments requirements.
  • Active cooperation with the SIM (service integration management) department to define and implement tooling, tracing and process requirements.
  • Act as the Day IT- Escalation Manager for IT Operations to ensure smooth operations in a complex managed service and outsourced environment.

You strengthen
The IT Service Management Engineer is part of the IT Operations team within Technology – Network & IT Operations. The team is responsible for the operations of all former Vodafone IT services.

Who we are
VodafoneZiggo is the result of two strong Dutch companies joining forces. Since January 2017 we have formed a powerful combination in the Netherlands. As a communication provider, we offer our clients the best in entertainment, mobile telephony, fixed-line telephony, and internet. Our products and services inspire people, companies and society to come into contact with each other–whether they are on the road, at home or in the workplace. With over 8,000 employees, we are an ambitious, dynamic, and socially committed enterprise. Proud of our achievements and of the people we work with, we offer all our staff abundant opportunity for personal development.

You’ve got what it takes

  • Bachelor degree, preferably technical
  • Broad technical experience in the area of IT (scripting and/or IP computing) .
  • At least 1-3 years of experience in IT
  • Experience with Service Management is an advantage
  • Excellent communication skills, both verbal and written in Dutch and English
  • Customer focus, pro-active and a helicopter view
  • Delivering results, team player and act as a role model within the IT Operations team
  • Willing to participate in a 24/7 on call shift once every 4 weeks.

You deserve it

  • an ambitious employer. We want the best for you and your colleagues
  • a good salary. Perfectly in line with your background
  • financial benefits. These include special agreements concerning annual leave, pension and other tax-friendly schemes
  • potential for growth. We offer full opportunities for growth. It’s up to you to take advantage of them

You do it
Are you in? Now click on the application button and reply. Any questions? Just call our recruiter recruiter Audrey van der Linde at 06 2120 5164.

This job vacancy is part of our search for a new VodafoneZiggo colleague. It is NOT to be used for purposes of acquisition.

Audrey van der Linde

Recruiter Technology


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